You can switch back and forth among multiple chat conversations using the Autosoft Chat feature. You must close one chat before you open another.
Step 1. While in the Chat tab of the Collaboration Center, click the gray X button to the right of the other chat participant's name in the open chat conversation. This will close the open conversation.
Step 2. You can now click on another chat in the Chat tab, signified by the name of the other participant in the conversation, to open the conversation and read your colleague's message or type a new message to that chat participant.
You can also begin a new conversation with another coworker by clicking the green + button, selecting a recipient for your message, typing a message, and clicking Start Chat. (See the Knowledge Base article, "Starting a Chat Conversation," for more information.