If you've manually locked an employee's account or the account has been automatically locked following repeated failed attempts to enter the correct Username and Password combination, you will have to unlock the user account before the employee will be able to log in to the system.
Step 1. Click the Setup App button in the left navigation panel.
Step 2. Click the Employees button in the horizontal button bar at the top of the screen. The Employee Search screen will open.
Step 3. Use the Employee Search screen to search for the employee whose account you want to lock. Click the View icon to open the employee's record.
Step 4. In the employee record, click the Account button. The Account Options page of the record opens.
Step 5. Click the Account Locked toggle to select No. When the background of No is blue, the account is locked.
Step 6. Click Save. A green "Success" message verifies that the change has been made. The employee will now be able to log in to their account.